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Survey results outline side-by-side comparisons in six domains

See the detailed results and providers named to the kudos list.

December 2017
By William Nersesian, MD, MHA, FPA Network chief medical officer

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Bill Nersesian, MD
Independent, Fairview Medical Group (FMG) and University of Minnesota Health practices each earned top scores in specific specialties for 2017 as part of the Fairview Physician Associates’ (FPA) Network sixth annual referral survey.

With a return rate of 30 percent, 145 network primary care providers out of more than 480 contacted shared their referral preferences about providers of adult care in six specialties. Family medicine, OBGYN and internal medicine providers contacted from FMG and independent practices included physicians, physician assistants and nurse practitioners.

FPA_Star_StethoscopeSpecialties evaluated this year included allergy, general and colorectal surgery, OBGYN, ophthalmology, pain medicine and pulmonology. FPA Network plans in a future survey to include East Region practices in the 2018 survey, according to Bill Nersesian, MD, MHA, FPA Network chief medical officer.

“Evaluations from referring providers represent important data about where specialty practices can hold the gains or improve their service and their business,” he added.

Respondents evaluated each practice on a six-point scale for measures including: routine access, technical expertise, access to ASAP care, patient feedback, communication back to referring physician, and curbside consultation. See detailed results here.

In addition to the rankings, providers also named their favorite and least favorite specialists, and why. See the 2017 kudos list from all the surveyed specialties.

Several practices rose to the top in each specialty:

Allergy: Fairview Clinics scored highest for referral preference, receiving combined top box scores on a six-point scale in 6 of 6 measures. Southdale Pediatrics scored next highest in five of six measures.

General and Colorectal Surgery: Surgical Consultants ranked in the top two tier measures on five of six domains, with all scores 90 or above. Colon & Rectal Surgery Associates drew the most referrals at 36 percent and also received excellent survey scores.

OBGYN: OBGYN Specialists and Southdale OBGYN Consultants split the top rankings, with OBGYN Specialists earning top scores in five domains, including 100 percent in three categories. Southdale OBGYN scored 100 percent in two categories. Of those, both earned 100 percent in technical expertise.

Ophthalmology: Fairview Clinics – Fridley and Edina Eye Clinic divided the top results. Fairview’s Fridley clinic earned 100 percent in three categories and 95 percent in two, while Edina Eye Clinic scored 100 percent in four categories—a survey record.

Pain Medicine: Scores were uninspired in this difficult specialty, with access results struggling the most. Fairview Pain Management Center earned best scores in four domains. Meanwhile, providers selected Medical Advanced Pain Specialists as offering the best access at 63 percent.

Pulmonology: ASAP and routine access are work areas for all network providers in this specialty. University of Minnesota Pulmonology Clinic Maple Grove earned the best marks in all six domains.

FMG-employed providers made up 53 percent of the primary care respondents this year.

Survey designers chose specialties based on input from FPA Network’s physician- and clinic administrator-led quality committee, as well as from Fairview Medical Group and University of Minnesota Physicians leaders.

For questions about the survey, contact Bill Nersesian, wnerses1@fairview.org, 952-914-1831.

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