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Quality improvement

 Oleg Froymovich, MD, Paparella Ear Head & Neck Institute, P.A.
 Oleg Froymovich, M.D.
Paparella Ear, Head & Neck Institute, P.A.
On behalf of our member clinics, we negotiate favorable fee schedules with health plans, putting dollars at risk based on meeting quality performance targets. Annually, we conduct complimentary abstraction for clinics as needed to determine performance. When we meet network quality targets, we distribute the reward incentive back to the clinic based on their individual clinic performance as supported by the FPA Network budget.

Measurement
We practice the adage that you cannot improve what you do not measure.

All FPA Network clinics participate in applicable measurement as outlined in our annual measurement plans for FPA and Fairview Health Network. Clinical measurement uses evidenced-based clinical guidelines and metrics driven by Minnesota Community Measurement, payers and other sources such as Physician Quality Reporting System and National Quality Forum.

Patient experience
Our clinics participate in a patient-experience survey as part of the annual clinical performance objectives. FPA Network covers the costs associated with our handout survey. Additionally, clinics choosing to join Fairview Health Network receive financial support to participate every other year in the state-mandated Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey.

During years when CG CAHPS is not mandated, members participate in either the CG CAHPS or FPA Network handout survey. During years when Minnesota mandates the CG CAHPS survey, FHN member clinics are required to participate.

Clinics seeing fewer than 30 patients per week may request an exemption from the patient experience requirement.

Process improvement
We offer process improvement consultation regarding workflow, quality processes and value mapping to independent member clinics to gain efficiencies and improve quality outcomes. Examples include support of independent clinics that wish to earn or recertify as a Health Care Home (HCH). Most primary care clinics in the network have earned HCH certification. We also support clinical integration through standardized approaches to care coordination and population health strategies.

Primary care survey of specialists
Annually, we survey our independent member and Fairview-employed community primary care providers about their referral experience with network specialists. This feedback helps specialists maintain or improve access, clinical quality, patient experience, referral communication and more.

Discrimination is Against the Law. We comply with applicable Federal civil rights laws. We do not discriminate against, exclude or treat people differently because of race, color, national origin, age, disability or sex.
 
 
 
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