At FPA our clinics strive to provide the best possible service to our patients. In order to do this, we need to know what is working and what needs improvement. This means we rely on feedback from our patients.

The FPA survey is handed out to patients during their visit to an FPA clinic. FPA receives over 70,000 surveys a year. During the Fall 2009 survey, 99.5 percent of our patients agreed with the statement "I would rate the overall care that I have received at this clinic as excellent" and 99.5 percent would recommend their clinic to friends and family.

Clinics receive patient satisfaction awards
Kim Thompson, Administrator, Membership and Special Projects

Congratulations to the recipients of FPA's Fall 2009 patient satisfaction awards. The awards recognize clinics for top overall excellence and top overall access, based on clinic size. Recipients demonstrated at least a 30 percent response rate and achieved the highest patient "strongly agree" response to: "I would rate the overall care I have received at this clinic as excellent" and "I am able to schedule this appointment within a reasonable amount of time."

Top overall excellence:

• Twin Cities Eye Specialists (1-2 MD category)
• Edina Plastic Surgery (3-6 MD category)
• Southdale Obstetrics and Gynecological Consultants (7+ MD category)
  

Top overall access:

• Twin Cities Eye Specialists (1-2 MD category)
• Edina Plastic Surgery (3-6 MD category)
• Fairview Eden Center Clinic (7+ MD category)